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  • Is there a pickup location?
    No, currently we’re online only.
  • How long does shipping take?
    Some but not all packages may be delayed due too the new mail sorting facility that just opened here in Atlanta and unfortunately its completely out of our control. If you decide to order, please be patient and not flood us with calls and/or emails! When your package is shipped you will be sent an email with tracking information that you can follow.
  • How do I refill my hookah pen?
    Atl Hookah Pens are disposable devices, which means that you can recharge and reuse your pen as long as it has e-liquid but it’s not refillable.
  • Does Atl Hookah Pen offer wholesale purchase?
    Yes! You most definitely can purchase Atl Hookah Pens at a wholesale price. You can message us from the contact button and someone will respond back to you as soon as possible.
  • What happens if the post office loses your package but confirmation shows that the package was delivered?
    No worries! All packages come with insurance and you can file a claim through USPS and they will reimburse you.
  • How do I cancel my subscription?
    Email us at nelly@atlhookahpen or message us on here if you would like to cancel your subscription.
  • How do i store my hookah pen?
    Extreme heat makes the e-juice in your hookah pen evaporate faster so we highly suggest storing your hookah pen in room temperature.
  • How do I change my subscription?
    Unfortunately if you would like to change your subscription, we will have to cancel it and then whenever you're ready you can resubscribe to a different flavor.
  • Can I meet you to pick up some hookah pens?
    NO!
  • Can I recharge my hookah pen?
    Yes! You can use a USB-C charger. Even though most USB-C chargers may work, I highly suggest purchashing your charger from us.
  • How do I know when my hookah pen is out of e-liquid?
    Your pen will have a burnt taste.
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